Nonsense

I get to the Detroit airport early and with hopes to change my late evening flight home to the early evening one. The line up was short so I got to the counter in less than a minute. The clerk told me to help myself with the self-check-in terminal. But she stood beside me and told me to press here, swipe my passport, press to continue….. Why didn’t she do it herself from her counter if she was going to take the time to do it with me????
Anyway, when I selected the "change your flight" option, the next screen told me that it was “Not Available” for that flight.
True to myself, I questionned her ”What does that mean, Not Available?” Snotty, she reply, “it means not available, sold out." Well, I said, why then is there an option here right beside to make the change for $25.00 if it’s sold out?”
Puzzled, she told me to try it. I proceeded, under her watchful eye, to swipe my credit card, select my seat (the flight was almost empty!) and check in my bag! So why is it that the bozo who created that program did not use wording as “Available with a supplement only” or something similar. How many other peple could not change their flight and had to kill a few hours at the airport just because the machine is not detailed enough and the check-in clerk doesn’t know any better?? Isn't that her job to check you in??

Things that make you go hummmm.....